Terms and Conditions

 

Terms and Conditions

 Note: IFrog will always comply with Australian Consumer Law and no part of our conditions below is intended to subvert or contradict any such laws.

 

Some Key Points

 

  • Please check with us for any out of stock products and we will give you an ETA.
  • Prices and availability on our website, are updated on a daily basis, we do our best to maintain our complex systems and our large catalogue of 50,000-100,000 products. We appreciate any feedback regarding the accuracy of listings if found to be incorrect.
  • The price and availability information displayed on our website is correct to the best of our knowledge at the time the information is received and updated. Stock can move quickly in our industry so it never hurts to ask us before a purchase or to use an instant payment method like PayPal
  • "Australia Wide" does not apply to 100% of items, it also only includes mainland Australia and Tasmania.
  • All products are generally shipped from the closest possible warehouse to you, to try minimise waiting times.
  • Deliveries to Perth and WA/NT/North Queensland may take longer than the east coast for some items, but we will ship from Perth to Perth or the closest Warehouse possible. 3rd Party delays by couriers and other agents are outside our control and we offer no guarantee on delivery times.
  • Confirmed DOA returns will be covered for return postage as per your ACL rights to ensure you are not out of pocket.
  • Price Matches* - we will price match down to our cost of sale to you, we will also consider shipping charges and other fees associated with any competitor.

 

Note PayPal currently have a service which pays back return shipping fees, we suggest all customers to use PayPal as a preferred Payment Method and take advantage of Benefits for using PayPal (such as increased security and instant Payment) - we do charge a 2.49% handling fee for PayPal, Visa and MasterCard. Amex Varies.


 

Delivery Guidelines:

 

Goods are generally dispatched within 24 hours (weekends and public holidays excluded) of cleared payment - Delivery guidelines begin AFTER goods are despatched*.

 

General Delivery Guidelines:

·         East Coast Metro areas – usually 1-3 working days*

·         Country NSW / Victoria usually 2-4 working days*

·         SA/Country QLD usually 2-5 working days*

·         WA Metro usually 3-7 working days* (local stock may be faster)

·         All other areas – Please ask us for an estimate.

 

We ship from Warehouses all over the country and often items locally stocked in WA can be delivered much faster, the same is true of South Australia etc.– but the lead times above reflect general acceptable delivery times in lieu of Local stock. (we have no Warehouses in the NT or TAS)

 

Please note that Delivery Times are not guaranteed, they are guidelines only and reflect the normal reasonable expectation of that guideline. Weekends are excluded.

We deal with 3rd Party Couriers/Post for all deliveries and while our delivery estimates are made in good faith, sometimes situation may occur that are outside our control, we do not warranty exact delivery times.

Guidelines assume item is in stock at time of order and paid for promptly. Items left unpaid may affect availability.

Out of stock items are listed to us by our wholesaler as out of stock, but still able to be ordered, we recommend checking with us prior to ordering these items, as estimated lead times in our industry can vary. If an item is found to be no longer be available, we will refund promptly.

For your safety and ours, a small percentage of order such as laptops, may need to be verified before shipment, usually only if going to a residential address and only if paid by Visa/MasterCard/Amex. We strongly advise customers to use a verified PayPal account or a bank deposit for these items if they are going to a residential address. If items are going to a company address the order is less likely to require verification. This procedure of checking some items is due to being unable to accept a PIN for security in the online environment and is enforced to protect the cardholder and the merchant. We will notify any such orders within 1 business day of order being placed via email and will happily refund the order in full if requested.

 

These are the terms and conditions on which we are willing to do business with you. 

 

You acknowledge agreement with these Terms and Conditions of Sale by placement of an order to purchase product/s from this website. All goods are supplied on these terms and conditions only. We encourage customers to regularly consult our terms and conditions before each order as they may change from time to time

 

Protecting Your Log on Details

You agree to take responsibility for tyour user name and password. You will be liable if your user name or password is used by an unauthorized person. You agree to release and indemnify us in connection with any use (whether authorized or unauthorized) of your user name or password. We may suspend or cancel your account at any time without notice.

 

Privacy Policy

 

We are committed to protecting your privacy. We only use the information we collect about you to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address and shipping address. This allows us to process and fulfil your order and to notify you of your order status.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, and special offers we think you'll find valuable.

How do we protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make online shopping easier and to enhance your overall shopping experience.

Your Consent

By using our Web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes.

 

 

Pricing:

All prices displayed on our website include GST where indicated.

 

Error and Omissions Pricing:

 

We work hard to offer you the best prices and most accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control such as a volatile Australian Dollar), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy, however the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed on our website and refund in a reasonable time.

 

Order Acceptance Policy:

All orders placed with us are subject to us receiving and also accepting your order. We reserve the right to decide to reject any order up to the point of the point of delivery of the order to you and a tax invoiced being issued to you. We will not process and dispatch an order until we have received payment in full for the Order. Automatic confirmation of successful order placement, us receiving an order or us processing a payment for an order does not automatically mean we have accepted your order. If we decide not to accept your order after a payment for the order has been received/processed, we will contact you with the details and refund the payment in full as soon as possible or offer an alternative solution for your needs.

 

Product Availability:

Product stock levels are updated daily and generally very accurate. We will not liable for any losses or delays incurred to you or a third party in relation to delays in shipping or in the unlikely event of incorrect product availability. We will do our best to resolve any issues or refund the order if this is not possible.

For Some items not in stock, once ordered they may not be cancelled. This is due to being specially ordered in specifically for you and us being unable to return them to a supplier. We will generally notify you if any such products are ordered, where possible. If the delay on an item is unreasonable, 4-6 weeks+ we will happily refund and cancel any such orders, unless agreed upon by yourself to wait the expected backorder period. 4-6 weeks is an extreme example of a backorder, many backorders are significantly less than this (less than a week) .

 

Data Security

When you provide credit card information on our website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely even of someone gaining access to our database. We do not record or your store your credit card details.

 

Shipping

Shipping charges generally apply as per your Shopping Cart, If the cost of shipping greatly exceeds what we have charged, we may contact you in regards to this. We may be able to reduce costs on some bulk orders. We only use person to person delivery services that require a signature. We recommend only sending your goods to an attended address to avoid delays and possible reshipping or redirection charges. We cannot deliver to PO Boxes. We also cannot leave goods at your house without a signature. On some small inexpensive items, we may at our discretion use delivery services which do not require a signature. Generally, we will indicate if this is the case. We may not be able to deliver to some island addresses, if we do so and there are extra charges incurred to yourself to collect goods, such as from barges, contractors, couriers, collection agencies or any other charges due to your location, the customer bears full responsibility for any such charges and they will not be payable by us.

 

Loss and Damage

 

Signing for Delivery - The customer/receiver is responsible for making sure that either they or the person accepting the delivery inspect the goods prior to accepting the delivery and signing the Proof of Delivery (POD) document. If we are instructed to deliver to an address where someone else may be signing for the goods, we recommend passing these instructions on to receptionists or others likely to accept goods on your behalf, to prevent them signing for damaged goods on your behalf, to prevent any issues. Each delivery of goods should be checked for completeness (i.e. the received goods are as per accompanying Consignment Note, some orders may be delivered in separate deliveries, so checking the consignment note is the best way to ensure everything in that specific delivery has been received. Your order confirmation or Tax Invoice, may not be delivered in full in one delivery if multiple services are needed) and any transit damage before signing for said goods. Failure to inspect the goods prior to signing the POD will result in voiding of any insurance against loss or transit damage.

 

  • When you sign a Proof of Delivery (POD) document, you are confirming that the consignment has been delivered in full and in good condition (i.e. no visible/apparent physical damage). The Proof of Delivery should only be signed once the goods have been inspected and deemed to be in good condition, as a clean signed POD will void any insurance against loss or transit damage.
  • If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it as you sign for the goods, including any carton identifier available, signature, name and date as above. If this information is not provided the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.

 

Fraud Prevention

For certain Credit Card orders, we may undertake additional steps (as determined by our fraud prevention policies) to ensure the transaction is not fraudulent. These steps may include, but are not limited to:

  • Asking you to email from a business or Internet Service Provider account (non-free email accounts).
  • Changing delivery address to a business we can look up online/White Pages etc. and contact via phone.
  • Calling the purchaser and/or the owner of the credit card on a landline number
  • Verifying the landline number as belonging to the delivery or billing address
  • Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
  • Requesting the courier to verify and record the identity of the recipient on delivery

 

Additional Fees and Charges

If we incur extra delivery charges due to someone not being home for delivery, using a wrong address, or any other decisions made by yourself, these may be passed on to you at our discretion. This includes other unforeseen charges that are the fault of the customer.

 

Manufacturer Promotions

Manufacturer promotions are offered at the discretion of the manufacturer who is running them. This may include cash-back offers, free items, Gift Cards or any other promotion. Generally, any products purchased from us will be valid for manufacturer cash-backs and other promotions being advertised in Australia, provided any other additional criteria are met. We source our product from Australian Distributors and suppliers only.

Manufacturers will place set time frames in which these promotions are current and valid, and we have no ability to extend these times. If we still offer products for sale after the promotion has expired, we will not be liable for honouring the promotion. Please check the manufacturer’s website for timeframes etc.

 

Refund and Return Policy

 

Statutory Rights

No Policy of ours is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL).

 

Refunds

Please research the products carefully before placing an order, including the manufacturer’s website. If you notice and contradictions In the product description, please contact us before ordering and we can confirm the exact specifications, colour etc. that you are ordering. I.E. if the picture is black, but description says white, it is likely the item is white, please contact us to confirm – Or if a specification is listed twice, IE 4GB and 8GB RAM. We usually do not provide refunds or exchanges for incorrectly ordered goods or for changes of mind. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. There any many manufacturers in our industry and sometimes they may issues working together or may not work with the specific purpose you had in mind, or may not be designed to act in this way. The purchaser is ultimately responsible for researching the product and selecting the appropriate product to meet their requirements. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee may apply and other non-refundable costs that we have incurred (i.e. Credit Card Handling Fee and Freight Costs) will be passed on to you.

 

Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty goods to us you must email us our sales team as much information as possible about the fault / problem. Before contacting us we suggest troubleshooting with the manufacturer, as many faults are user error and can be solved with a quick phone call. Once contacted, we may require you to contact the manufacturer and obtain a case number to verify the fault, before we proceed with accepting your return and providing you with the appropriate address and Return Authorisation Number to use to return the goods. Please note if you send the goods to the wrong location before we have provided such information, you will be liable for delivery costs and any loss or damage arising from this action.

All returns require a “Return Authorisation Number” The RA Number is valid for 14 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items. Please do not deface product boxes with any text, writing, heavy sticky tape or other such measures, please write RA numbers on outside packaging, packing paper, address labels etc. Please do not write on the product box.

A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under store warranty. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty. If the item is not faulty as described we may pass on any such shipping and non-fault found charges that are applied to us, beginning with a minimum of $50.

 

Dead-On-Arrival (DOA) Products

Items that are dead on arrival should be attended to immediately to ensure a speedy and successful resolution for everyone, please contact the manufacturer to confirm the fault where possible, then contact our sales team to help you resolve the problem.

 

FREE Returns*

We want to give you peace of mind with your purchase, that you wont be out of pocket for tested proven faulty items that are no fault of your own! Once an item is confirmed to be DOA we will arrange to have it returned or reimburse return shipping to you (after you send it back), depending on which option which ensure a speedier resolution and other circumstances that may be considered such as costs and location. 

 

Return of Non-Faulty Goods

Services centres receiving faulty goods will test items thoroughly. If items are found to not be faulty or have suffered intentional or unintentional physical damage (I.E. Pins on CPUs and Motherboards) a service fee of Minimum $50 will be charged and items will be shipped back at your own expense. If expenses are not paid within 30 days, we may sell the goods damaged or undamaged to recover costs. Any freight paid by us to get a non-faulty item back will also be owing.

 

Warranty

Warranty: most manufacturers list minimum warranty terms of 12 months. Some products will specify a longer period such as business desktops, notebooks, LCD monitors and more. Many manufacturers have fast efficient warranty services in Australia, which may be more expedient to use before contacting us. However, the ACL provides consumer guarantees including that goods will be of acceptable quality (i.e. fit for purpose, acceptable in appearance and finish, free from defects, safe and durable). The duration of the statutory guarantees will vary and depends on a number of factors including the nature and price of the goods.

The ACL overrides any claims made by manufacturers in regards to warranties in Australia. We will comply with Australian law in all circumstances and no wording on our website is intended to subvert Australian law. 

 

Data Loss and Indemnity Clause

We do not accept any responsibility for any data losses or anything other unforeseen damages, costs or losses from customers sourcing goods from us. Any undertakings between our customers and any other party are none of our business and we accept no liability for any losses, damages, contracts, delays or anything that is not directly covered under ACL or other appropriate legislation. If a project has a tight deadline for you, we suggest working closely with to try and fulfil it within your desired timeframe, but we are not liable for any 3rd party obligations contracts or requirements you have with any other party.

Terms and conditions are subject change without notice. It is the customer’s responsibility to review the terms and conditions prior to placing any orders on the website/phone/email/fax or any other ordering method.